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Frequently Asked Questions about email server software
- What's the difference between ShareMailPro and
ShareMail.
Answer: ShareMailPro provides email service on the basis of your domain
name, while ShareMail expanse one authorized email account to many.
- How to upgrade to new version?
Answer: Stop running ShareMailPro first. You needn't remove the old ones, ShareMailPro
installation will keep your origin settings.
- When I start ShareMailPro, it always shows 'Port conflict', How to solve that?
Answer： 'Port conflict' indicates that one port is being used by more then one service.
ShareMailPro use following ports:
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*- Port 25, for SMTP server;
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*- Port 25, for SMTP server;
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*- Port 110, for POP3 server;
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*- Port 112, for POP3 Proxy;
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*- Port 3128, for remote control;
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To solve the problem, please change ShareMailPro's port, or change the other application's part that is using one of above ports.
In addition, it will also cause 'port conflict' if ShareMailPro has already start in NT service, but Administrator to run it again.
To find who is using this port, you can use FPort, a port scanner software, to detect the application. Download FPort
- ShareMailPro can't send mail out, Log shows '421 Service Not Ready', but I send the mails out with other software?
Answer: Usually, error 421 appears when SMTP server does not response.
SMTP server works in multi-process or multi-thread mode. Though other software may send emails out, we can't compare such results together, since even the 2 requests come at the same time, one may be accepted and the other may be dropped. If it appears only on a few occasions, there is usually no problem. But if you always get the error, that maybe indicate an error somewhere, in that case, please inform us with error logs as soon as possible.
- ShareMailPro can't send emails out, error log is 'SMTP_ RCPT_ CMD: 550 xxxxx, Relaying Denied'.
Answer: 'Relaying denied' error message appears when connecting to an SMTP-server from e.g. a dynamic IP address where the server tries
to recursively tries to detect correct domainname <-> IP address and fails to get it - since only members are allowed to send via this
server. Other scenario: you fisrst have to authenticate via questioning POP3 server before getting allowance to send via this
server.
- Will I lose emails if the connection is broken at the moment of
ShareMailPro receiving and sending mails?
Answer: No, unless you shut down ShareMailPro when it's working.
- Can ShareMailPro recongnize multiple addresses in 'TO & CC' field?
Answer: Yes, ShareMailPro supports multiple addresses in TO and CC fields.
- How to use ShareMailPro behind Firewall or Proxy?
Answer: ShareMailPro use SOCKSv5 to go through the proxy server. To make sure that there is
no port conflict if install ShareMailPro and Proxy in the same computer.
- How many users does ShareMailPro support?
Answer: ShareMailPro supports 100+ private mailboxes.
- What does the user number mean?
Answer: One user stands for one Client Computer.
For any problem, please write to lavasoft@easyproxy.com
for technical support. Usually, we need following information:
A. Log file: all log files are stored in .txt format in ShareMailPro/log. You must enable 'Options - Enable logging' to get log files.
You should send us log files of the days that error occurred.
B. Configuration Information: get the setting report through "TroubleShooting".
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